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 Forum index » TSGK Servers » Problem Reporting
WARNING: Connection Problem
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Balle
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PostPosted: Wed Jan 31, 2007 14:03    Post subject:  WARNING: Connection Problem
Subject description: Connection problem on TSGK servers
 

Lately - for the last 3 weeks or so – I’ve been experiencing a problem when I play on your servers. It happens only on TSGK servers (as far as I have discovered), but it happens on several maps.

After loading a map and playing for a short while - sometimes just a few seconds and sometimes a couple of minutes - the screen suddenly freeze. I can look around but I cannot move or fire and everybody else is standing still too. After about 10 seconds I get a message in the top right corner of the screen saying: "Warning: Connection Problem". A short while after that I'm kicked of the server with the message "Lost connection to server" See screenshots below.

[img]http://buttfarm.dk/TSGKConnectionProblem/ConnectionProblem1.bmp[/img]

[img]http://buttfarm.dk/TSGKConnectionProblem/ConnectionProblem2.bmp[/img]

I did a “systematic” test yesterday (01/30/07) – See result below. (All times in GMT +01:00)

Overwatch on VII at 15:44 after playing for about 20s. Latency for the server ~ 41
Lockdown on XIII at 15:50 after playing for 2m25s. Latency for the server ~ 31
Steamlab on XVIII at 15:55 after playing for 2m36s. Latency for the server ~ 40
Resistance on XVIII at 16:02 after playing 50s. Latency for the server ~ 47

My own latency was below 50.

Here is what I have already tried:

Lowered internet connection (I have a 2 Mb DSL connection)
Disabled Anti Virus
Disabled Firewall
Deleted ClientRegistry.blob, Steam.dll and SteamUI.dll
Deleted Local Content
Defragmentet Cache Files
Updated DirectX and graphic driver (NVIDIA 6600GT)
Lowered DirectX
Adjusted Video details

None of the above has helped... As I have played on your server before without this problem and as I don’t have this problem on other servers, I feel this is the right forum to post in.

I love playing on your server, so I hope you can help... Smile

/Balle

http://hl2mp.tsgk.com/index.php?mode=playerinfo&player=78175
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Cynyx


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PostPosted: Wed Jan 31, 2007 14:34    Post subject:  

Are you sure it's only on TSGK server ?
Because it seems directly linked to your connection and/or your ISP.

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Osiris_TSGK
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Joined: 21 May 2006
Posts: 4668
Location: France

PostPosted: Wed Jan 31, 2007 14:47    Post subject:  

Nothing have change on these servers for more than 3 months.
If you lost connection then there is a network issue between your location and the servers location.
If it happend again, please tell date, time, server number and report before 24h. Then maybe we can give to you a better answer.
Thanks.

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Balle
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PostPosted: Wed Jan 31, 2007 15:06    Post subject:  

Cynyx wrote:
Are you sure it's only on TSGK server ?
Because it seems directly linked to your connection and/or your ISP.


Well, I can't be sure, but - as I wrote - I have only discovered this problem on TSGK servers and I have played quite a few. Of course this doesn't mean that it is a server problem, but it was worth a shoot as I have tried every thing else I could think of....

Maybe it is an ISP problem. I could try to write to them. Just need to figure out how to explain the problem to them...

Thanx for your suggestion... Smile
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PostPosted: Wed Jan 31, 2007 15:09    Post subject:  

Tel them you cant do ..... "Stuff" you need to do Laughing
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Balle
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PostPosted: Wed Jan 31, 2007 15:17    Post subject:  

Osiris_TSGK wrote:
Nothing have change on these servers for more than 3 months.
If you lost connection then there is a network issue between your location and the servers location.
If it happend again, please tell date, time, server number and report before 24h. Then maybe we can give to you a better answer.
Thanks.


A network issue between my location and the server location might be the problem. This could explain why I don't see the problem with other servers I have tried, if the route to them is different. (The TSGK servers I have mentioned are located in France I believe...?)

I will try again as soon as I'm home and then report it right away...

Thank you for trying to help... Very Happy

/Balle
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Balle
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PostPosted: Wed Jan 31, 2007 15:22    Post subject:  

Freelancer wrote:
Tel them you cant do ..... "Stuff" you need to do Laughing


Yes, I'm sure they understand that and will be happy to help... Laughing
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Balle
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PostPosted: Wed Jan 31, 2007 17:00    Post subject:  

Osiris_TSGK wrote:
Nothing have change on these servers for more than 3 months.
If you lost connection then there is a network issue between your location and the servers location.
If it happend again, please tell date, time, server number and report before 24h. Then maybe we can give to you a better answer.
Thanks.


Hi,

I have just tried again (01/31/07) and the result was:

Resistance on XVIII at 15:45 kicked of after 9 minutes and 34 seconds
Overwatch on XIII at 15:48 kicked of after just 44 seconds
Killbox_BS_TSGK_v3 on XV at 15:51 kicked of after 1 minutes and 7 seconds

All times in GMT +01:00

If you can find out anything I will really appreciate it... Smile

If you're not able to do it within the 24 hour you have, I'll be happy to do again...

Thanx...

/Balle
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Osiris_TSGK
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Joined: 21 May 2006
Posts: 4668
Location: France

PostPosted: Wed Jan 31, 2007 18:03    Post subject:  

http://hl2mp.tsgk.com/index.php?mode=playerhistory&player=78175

Definitly a connection loss on the client side.
It could be a lot of reasons, the network issue between you and those servers is the most plausible reason, could you try some of our US servers too like VI, VIII, XXI... If the problem repeat on those servers then it could be definitly an issue with your ISP.

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Balle
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PostPosted: Wed Jan 31, 2007 20:23    Post subject:  

Osiris_TSGK wrote:
http://hl2mp.tsgk.com/index.php?mode=playerhistory&player=78175

Definitly a connection loss on the client side.
It could be a lot of reasons, the network issue between you and those servers is the most plausible reason, could you try some of our US servers too like VI, VIII, XXI... If the problem repeat on those servers then it could be definitly an issue with your ISP.


I tried the US servers you suggested and the result was:

Domebox_tsgk on XXI at 17:44 kicked of after 26s
Domebox_tsgk on XXI at 17:45 kicked of after 25s
Killbox_tsgk_v8_rc3 on VI at 18:00 kicked of after 2m43s
Killbox_tsgk_v8_rc3 on VIII at 18:02 kicked of after 43s

Very strange... Network problem might be the most obvious reason. I'll try some other servers around the world and see if can find a pattern. Maybe then the problem will be easier to explain to my ISP. (Although I fear it is a dead end, but I will give it a shot anyway...)

I'll pop by from time to time, just in case something shows up...

Thanx for you time Osiris - It was very kind of you... Smile

/Balle
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